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Reputation Management for Small Business Owner

Small Business Reputation Management Software

Small business owners are some of the toughest, smartest and hardest working people ever. Regardless of what kind of business you run, you throw everything you’ve got into your passion to create the perfect experience for your customers.

That’s why it’s so perplexing and frustrating when you get a bad review. Worse still, that bad review is probably turning other potential customers away from doing business with you.

Even just one bad review can cost hundreds to thousands of dollars in lost revenue and damage your hard-won reputation; and they’re not easy to fix or get rid of.

Fortunately, Reputation Builder can help. This small business online reputation management tool will monitor your online reviews and provide a quick, easy, automated system that makes collecting 5-star reviews easy.

Since more than 90% of potential customers look at online reviews before making a purchasing decision, this is a critical tool for success.. 

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How Does Online Reputation Management for Small Business Work?

Reputation Builder’s small business reputation management package is especially designed to make proactively managing your reputation online simple, fast and reliable.

You can use it to automatically request 5-star reviews from your customers at the point of sale, which helps you build an impressive library of fantastic reviews.

You can also import your customer list, and the rest is done automatically by the platform including automatic reminder emails sent on behalf of you. 

For All Small Business Owners

  • Small Business Owners
  • For Accountant & CPAs
  • Asphalt Paving Contractors
  • Car Dealer & Auto Repair Shops
  • Chiropractors
  • Cleaning Companies
  • Home Improvement Contractors
  • Dentists
  • Doctor & Medical Offices
  • Hotel & Travel Agency
  • Electrician
  • HVAC
  • Landscaping & Lawn Care Company
  • Restaurant & Cafe
  • Real Estate Agents & Home Builders
  • Veterinarian & Animal Hospital Reviews
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*Your logo and your image will be shown on the Review Kiosk

Why Online Reviews Are Extremely Important?

  • A single negative online review can cost an average loss of 30 customers.
  • Respondents said that NEGATIVE online information made them change their mind about using a service that was recommended to them!

Stand Out From  the Crowd

In today’s online world, when customers have so many choices between businesses, you must stand out from the crowd.

Does My Small Business Need a Reputation Management System? 

The majority of small businesses haven’t even considered using a reputation management system that monitors online reviews as they get posted. This can be a very expensive gap in your marketing plan. Even if only one bad review goes online, your potential customers will see it, and it could turn away around 80% of them. These numbers give you an idea of just how bad one sour review can be for your bottom line:

  • One negative review needs about 40 happy ones before potential customers discount it. 
  • Unfortunately, only about 10% of your happy customers will take time to post a review unless you use an automated system like ReputationBuilder.
  • Unhappy customers are more likely to post bad reviews!
  • And 9 out of 10 people will decide whether or not to shop at your establishment based on the online reviews you’ve managed to collect.t

In today’s online world, when customers have so many choices between businesses, you must stand out from the crowd.

Even if the untouched online reviews numbers don’t really reflect reality (Example: you have 100 happy customers, only 10 of whom posted happy reviews - whereas you had 5 unhappy customers and 4 of them posted bad reviews), someone who has never done business with you won’t know that.

They’ll probably decide based on those 4 unhappy reviews. But Reputation Builder can help you do something about that.

Benefits of Online Reputation Management Software

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Get 5 Star Reviews

Gain testimonials to display on your website automatically and encourage positive online reviews on Google, BBB, Facebook and more.

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Automate Reviews

Just drop in an email address, upload a list, link to a landing page, use our tablet kiosk mode and automate your feedback process.

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Increase Your Revenue

90% of Consumers said positive reviews influence their buying decision.  5 Star reviews means more business and more sales.

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Improve Rankings

Online reviews do more than just create a better relationships, they work towards improving your websites ranking on search engines like Google, Bing, Yahoo! and more.

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Higher Keyword Content

Online reviews help your business website to have a steady influx of SEO keywords that help your business have a more prominent online presence.

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Consumer Loyalty

Consumers who take the time to leave an online review for a business are far more likely to feel a certain loyalty to your business and keep coming back year after year. 

Reputation Builder Simplifies Small Business Online Reputation Management 

Let’s be clear: your potential customers are looking for the best experience. They’re looking for the best product and the best customer service. It’s important to be a 5-star small business, but it’s also important that your star rating is accurately reflective of that 5-star status. Although it can be difficult to ask for customers to provide those 5-star reviews, Reputation Builder totally automates the process, making it fast and convenient for both you and your customers. 

Here’s how:

  • Reputation Builder automatically asks for a 5-star rating at the point of sale, in the way that’s most convenient for you and your customers (text, kiosk, email). 

  • Happy customers can simply use the link to post a 5-star review and write about their experience. 

  • You can turn these reviews into beautiful social media content automatically. 

  • If a customer is having a bad day, the “Feedback First” feature captures the bad review in-the-moment. This empowers you to help that customer before they leave and turn the experience into a 5-star review instead.

How Reputation Management System Works

Step-1. ReputationBuilder Sends Feedback Request

  • Select review sites (see details) . We recommend you choose 2-3 online review sites that matter most to your business to include in your request. 
  • Add your customer's name and email into (1) the dashboard or (2) use Kiosk mode in-person or on-site
  • System will send a customized email to get feedback from your customer. 
  • Our system is mobile friendly.  You and your customer can use it on tablets and smartphones. 
  • Simple, fast and easy.
Reputation Builder -Add Customer Screen

Step-2. Your Customers Give Feedback

The customer is asked to rate how likely they are to refer your business to a friend and to comment on their experience.

Customers that rate you highly (you set the rating criteria) will then be asked to consider reviewing your business on one of the important review sites you have selected for your account.

Customers that rate you low will not be asked to post online reviews.  Poor customer experiences are captured privately so you can follow-up with the customer to resolve their issue.

Reputation Builder - Feedback Page

Step-3. Testimonials Added To Your Website

Customer testimonials will be displayed on your website automatically.  

You can select which testimonials you like to display on your website.

All testimonials on your web site will be marked up with SEO friendly Schema code.

Our platform allows for manual control of the testimonials or you can automatically set for feedback above a specific rating score (example: 8 or above) to display on your widget and website.

Reputation Builder - Testimonials Page

Step-4. You Get Positive Online Reviews

Customers that rate you at or above your selected “positive rating” will be then asked to rate you on one of the 3rd party review sites you have selected.

This step offers direct links to your Google+ Local page, BING, Facebook page and dozens of other business profile pages and review sites so they can easily review your business.

Generating a steady and consistent stream of online customer reviews is important for your online reputation and ranking on Google and other search engines.

* Positive Reviews Encouraged: Our customer segmentation sends only happy customers to your selected review sites to leave a positive review.

Over 100 Review Sites: We have integrated with over 100 review sites like Google, BING, Facebook, Trip Advisor and industry review sites.

Improve Your Reviews & Visibility: Long-term, consistent use of our platform will gain you testimonials, online reviews and better SEO visibility.

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Review Monitoring & Reporting

You can easily manage your online reviews with our easy to use, mobile friendly system.

Your business benefits from multiple levels of feedback, encouragement of positive online reviews and an easy to manage dashboard whether you run just 1 or 1,000 locations.

Stop guessing and hoping for satisfied customers and ensure you are meeting their needs and growing the sharing of their experience with your business.

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Kiosk & In-Person Mode

In addition to the automated system, you can also use Reputation Builder's "Kiosk Mode".

RB allows you to request feedback from your customer on-site.

This is ideal for restaurants, medical offices, veterinarians, contractors, handyman and any other business that works and interacts with their customer in person.

Click Here >> Read More About Kiosk Mode

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Online Review Collection and Monitoring System 

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