How to Request Feedback via SMS Text
*Note: SMS is enabled only at Pro Plans. (click here to see Reputation Builder packages)
ReputationBuilder's SMS feature allows you to send plain text message requests to customers, and text message requests with an image if you want to stand out.
Why send feedback requests via SMS text message
Text messages are opened at a 98% rate – more than twice the open rate of email requests on our platform. The combination of a higher open rate and mobile-friendliness will lead to more feedback, data and reviews for your business or clients.
SMS settings and configuration settings
Within the Customer Dashboard click on “Settings -> SMS Settings”.