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Reputation Management for Car Dealer & Auto Repair Companies
Car Dealership and Auto Repair Shop Reputation Management
Reputation means everything for car dealerships and auto repair shops. More than 90% of people in the market for a new car, or for car repairs, spend considerable time searching online reviews to find the best, most reliable shop.
Unfortunately, the online reviews may not be painting a clear picture of reality. If you run a car dealership or an auto repair shop, have you checked your online reviews lately?
Even one bad review can send 8 out of 10 potential customers off to your competition, even if they’re not as good as you are in real life. On average, just one bad review will cost at least 30 new customers and thousands of lost dollars.
Ignoring your online reputation is just too expensive. But monitoring online reviews for your car dealer business can be time consuming and confusing.
The good news? Reputation Builder’s car dealership and auto repair shop reputation management system is affordable, effective, and very easy to use for everyone in your shop.
Reputation Management for Car Dealerships and Auto Repair Shops to the Rescue
Reputation Builder is a complete, easy-to-use and implement auto repair shop reputation management and car dealership online reputation management system that is incredibly affordable and effective.
It gives you the power to control your online reputation more than ever with a host of very simple, automated tools.
For example, if your employees struggle to remember to ask customers to leave a 5-star review on each transaction, that’s OK. Reputation Builder does that automatically, in the most effective format for your customer.
Consistently building your collection of 5-star reviews each day is one of the best ways to combat the odd negative review. And actually, Reputation Builder can actually stop bad reviews from getting online by helping you identify unhappy customers before they leave the shop so that you can make things right with them.
Why Are Online Reviews So Crucial?
A lone adverse online comment can lead to the potential loss of 30 clients.
Survey participants revealed that adverse online details caused them to reconsider using a service initially recommended to them!"
Why are Car Dealership Online Reputation Management and Auto Repair Shop Online Reputation Management so Important?
Remember: one negative review literally equals 30 lost potential customers, and the revenue they would have brought into your shop. It’s important to understand the numbers to explain why online reputation management for auto repair shops and car dealerships matters so much to the future of your business:
It takes about 40k 5-star reviews to cancel out the negative impact of just one negative review.
Unfortunately, happy customers only post happy reviews about 10% of the time, whereas
Unhappy customers post far more negative reviews, which presents your reputation in a bad light
You don’t want 90% of your potential customers to base their decisions on badly skewed negative reviews like this.
The days are long gone when simple word of mouth brought new customers into your store. Social media and online reviews make it far easier for potential customers to do their homework before choosing where to spend their dollars. Even if you give 100% every day, one customer having a bad day can negatively impact your reputation, causing you to lose business. Reputation Builder can help you regain control of your reputation.
Benefits of Online Reputation Management Software
Increase Your Revenue
90% of Consumers said positive reviews influence their buying decision. 5 Star reviews means more business and more sales.
Online reviews do more than just create a better relationships, they work towards improving your websites ranking on search engines like Google, Bing, Yahoo! and more.
Higher Keyword Content
Online reviews help your business website to have a steady influx of SEO keywords that help your business have a more prominent online presence.
Consumers who take the time to leave an online review for a business are far more likely to feel a certain loyalty to your business and keep coming back year after year.
Reputation Builder Simplifies Your Car Dealership Reputation Management and Auto Repair Shop Reputation Management Process
It’s a guarantee that your potential customers are going through your online reviews. Naturally, they want to know which car dealership or auto repair shop will provide the best value. You need to provide the best customer experience and value while Reputation Builder handles your online reputation for you:
It automatically asks each customer for a 5-star review before they leave the shop, in a way that’s convenient for you, and for them (email, kiosk or text).
Reputation Builder’s set of tools enables you to take 5-star reviews and automatically turn them into super social media marketing.
It stops negative reviews in their tracks with the “Feedback First” feature, which captures unhappy feedback while the customer is still with you. This gives you the opportunity to fix the issue and win a loyal fan.
How Reputation Management System Works
Step-1. ReputationBuilder Sends Feedback Request
Step-2. Your Customers Give Feedback
The customer is asked to rate how likely they are to refer your business to a friend and to comment on their experience.
Customers that rate you highly (you set the rating criteria) will then be asked to consider reviewing your business on one of the important review sites you have selected for your account.
Customers that rate you low will not be asked to post online reviews. Poor customer experiences are captured privately so you can follow-up with the customer to resolve their issue.
Step-3. Testimonials Added To Your Website
Customer testimonials will be displayed on your website automatically.
You can select which testimonials you like to display on your website.
All testimonials on your web site will be marked up with SEO friendly Schema code.
Our platform allows for manual control of the testimonials or you can automatically set for feedback above a specific rating score (example: 8 or above) to display on your widget and website.
Step-4. You Get Positive Online Reviews
Customers that rate you at or above your selected “positive rating” will be then asked to rate you on one of the 3rd party review sites you have selected.
This step offers direct links to your Google+ Local page, BING, Facebook page and dozens of other business profile pages and review sites so they can easily review your business.
Generating a steady and consistent stream of online customer reviews is important for your online reputation and ranking on Google and other search engines.
* Positive Reviews Encouraged: Our customer segmentation sends only happy customers to your selected review sites to leave a positive review.
Over 100 Review Sites: We have integrated with over 100 review sites like Google, BING, Facebook, Trip Advisor and industry review sites.
Improve Your Reviews & Visibility: Long-term, consistent use of our platform will gain you testimonials, online reviews and better SEO visibility.
Review Monitoring & Reporting
You can easily manage your online reviews with our easy to use, mobile friendly system.
Your business benefits from multiple levels of feedback, encouragement of positive online reviews and an easy to manage dashboard whether you run just 1 or 1,000 locations.
Stop guessing and hoping for satisfied customers and ensure you are meeting their needs and growing the sharing of their experience with your business.
Kiosk & In-Person Mode
In addition to the automated system, you can also use Reputation Builder's "Kiosk Mode".
RB allows you to request feedback from your customer on-site.
This is ideal for restaurants, medical offices, veterinarians, contractors, handyman and any other business that works and interacts with their customer in person.
Affordable Reputation Management for Auto Repair Shops and Car Dealerships
Make sure your online reputation reflects the excellence you provide for your customers every day. Reputation Builder gives you easy, automated tools to make your 5-star reputation stay in people’s minds. Sign up today.
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