Features

Power your business with reviews and feedback...

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A simple digital experience for your customer. A robust toolkit for your business.

Gather, manage, and market reviews and feedback to make customer experience the backbone of your business.

Features For Customer Experience Management

ReputationBuilder is a robust solution to cultivate and manage your customer feedback and online reviews. With dozens of features, each with options and customizations, be empowered to meet your customer experience goals. As a Software as a Service (SaaS) solution, we constantly add and enhance features to grow with the internet and the industry.  

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Make feedback and reviews easy

Capture

Save time and money with a simple, robust, and actionable solution. Get the tools you need to monitor, request, capture, and analyze feedback, reviews, and ratings all in one place.

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Manage

Features, tools, and reports so you can learn from, manage, and respond to your customers. Receive notifications, read and respond to feedback and reviews, share reports and insights. Take action to manage your customer’s experience.

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Market

Fuel your marketing with customer-generated content. Showcase reviews to reap the benefits of SEO and enhanced search results helping you compete on search engine results pages and win new customers to grow your revenue.

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Online Review & Feedback Generation

Request customer feedback and online reviews from your customers to fuel your online marketing. With over a dozen ways to engage customers in feedback, including email and outbound and inbound SMS text messages, you can collect more feedback and reviews with a smart, robust and easy to use service.

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  • Request reviews on over 100 sites
  • Acquire 1st-party & 3rd-party reviews
  • Branded email requests
  • Multiple request modes & options
  • Kiosk Mode
  • Short URLs (web & social)
  • Automated requests & reminders
  • Multi-location locator PRO
  • Outbound SMS requests PRO
  • TextBack - Inbound SMS PRO

Review & Reputation Monitoring

Don’t miss a review! Our review monitoring listens to your reputation profiles across 50+ review sites and brings all your reviews together into one place so you can manage, respond and report on them with ease. We are the only solution that monitors Google Questions & Answers. 

Read more about how to monitor your online reviews and reputation.

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  • Monitoring of 50+ review sites
  • Review management
  • Email notifications
  • Public & private review response
  • Google Q&A monitoring PRO
  • Twitter monitoring

Marketing & SEO

See why we are a leader in this important category. Market your reputation and reviews with our Review widget, Conversion Pop-up and other features. Drive traffic with search engine optimization (SEO) visibility and convert website visitors to leads with beautifully designed integrations for your website.

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  • Review widget for your website
  • Google review schema
  • Conversion Pop-up
  • Tag widget
  • Aggregate review rating badge
  • Social sharing of reviews

Build  & Manage Your Reputation

Our automated system helps you collect all of your customer feedback, reviews, data, surveys and more in one place. Our features allow you to engage more customers in valuable feedback so you can manage your customer’s experience. Get a complete view of your business through the eyes and voice of your customer.

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  • Customer activity dashboard
  • Net Promoter Score
  • Survey questions
  • Open text customer feedback
  • 1st-party reviews
  • Customer profiles
  • Repeat customer feedback
  • Feedback theme tags
  • User management
  • Advanced filters & sorting
  • Job IDs, custom IDs & tags
  • Auto-tagging PRO

Measure & Report

Our suite of reports lets you view your data the way you want. Our reports are visually engaging with the features you need to filter, sort, customize and compare. We know that capturing, benchmarking and tracking your reputation efforts are key to big improvements.

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  • Brand/Account level reporting
  • State/Region level reporting
  • Location level reporting
  • Advanced filtering
  • Report template creation
  • Net Promoter (NPS) reports
  • Reviews reports
  • Comparison reports
  • Status reports
  • Automated email report delivery
  • CSV data downloads
  • Report API PRO
  • Insights Report PRO
  • Custom reports PRO +

Automation & Integrations

Populate customers into ReputationBuilder from your CRM, database, POS, accounting software, email marketing platform or other software platforms. With extensive options for simple or custom integrations, you can make using our system even easier with automation.

  • CRM integrations
  • Zapier app
  • Webhooks
  • Mobile app integrations
  • Digital ordering integrations
  • POS integrations
  • Rest API PRO

Listening builds a better business...

A reputation management and customer experience toolkit for your business.

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Online Review Collection and Monitoring System 

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