Reputation Management for Cleaning Companies

Cleaning Company Reputation Management Software

Trustworthiness and high quality cleaning are the key reputation indicators for cleaning companies. Whether your cleaning company serves families or businesses, 90 percent of your potential customers are definitely looking through your online reviews—and those of your competition. 

How do those online reviews compare? Do they paint a realistic picture of your company? Do you have negative reviews turning potential customers away? Just one bad review can actually turn away 30 potential customers!

Cleaning companies cannot afford to ignore their online reviews, but it can be hard to know how to manage your online reputation.

Fortunately, Reputation Builder is the easy cleaning company reputation management system that can simplify and automate the entire process for you while ensuring that your potential customers see your 5-star reviews front and center.

The Best Online Reputation Management for Cleaning Companies 

Reputation Builder provides comprehensive, simple-to-use online reputation management for cleaning companies of any size, and it costs far less than the cost you’d pay for dealing with one bad online review, yet it gives you the tools to actually prevent negative reviews. And these tools are as easy to use as sending a text message, an email or tapping a link at the point of sale.

For instance, with Reputation Builder, you won’t have to remind yourself or your employees to ask customers for online reviews.

Our cleaning company online reputation management system does it automatically before you leave the customer. It specifically asks for a 5-star review at that point.

But if a customer leaves negative feedback, Reputation Builder alerts you immediately, before you leave the transaction. This gives you the opportunity to fix things with the customer, delight them and then collect a 5-star review and a raving fan. 

Why is Cleaning Company Online Reputation Management Necessary?

Consider what would happen if every negative review of your company cost you 30 potential new customers. How much money would that be? And what can you do if you get a bad review? How can you fix it? Here are some enlightening numbers: 

• One bad online review takes about 40 5-star online reviews to cancel it out. 

• Sadly, unhappy customers are eager to post negative reviews, but…

• Happy customers seldom post 5-star reviews, so so your online reputation probably isn’t what it should be.

• 90% of potential customers judge you based on your online reviews, so it’s critical that they see those 5-star reviews. 

So, even if your cleaning company is the best in town, one unhappy customer who was having a bad day has the power to damage your bottom line. If you don’t have time to track your online reviews every day, you may not even know when a negative review is having this negative impact on your company. Reputation Builder can automatically track these reviews and help you take control again.

Reputation Builder Makes Online Reputation Management for Cleaning Companies a Breeze 

Your potential customers need to have peace of mind that they’re getting the best value from a trustworthy cleaning company. Make sure your online reviews give them that impression, and do everything you can in your work to make it a reality. Reputation Manager lets you focus on providing the best services while monitoring online reviews automatically for you by: 

• Asking every customer for a 5-star review before you leave, via text, email or kiosk. 

• Enabling you to turn those 5-star reviews into great social media posts that will boost your reputation further.. 

• Stopping negative reviews before they reach the internet with the “Feedback First” feature that captures negative feedback before you leave the customer so that you can make it right with them right then and there!