Hotel Online Reputation Management

Hotel and Travel Agency Reputation Management 

Travelers want to know that their travel agencies and the hotels where they stay are going to provide the best value for their travel dollars, especially these days.

In fact, 9 of 10 travelers are already looking at your hotel or travel agency’s online reviews (and those of your competition) to settle on which service to use.

When was the last time you looked at your online reviews? Not monitoring online reviews can spell expensive trouble—even one negative review can stop nearly 30 potential clients from doing business with you.

Reputation Builder can help. It’s the top hotel and travel agency reputation management system that simplifies and automates your ability to take hold of your online reputation.

Effective Online Reputation Management for Hotels and Travel Agencies 

Going it alone with online reputation management for hotels and travel agencies can be a tricky, time-consuming business. You already spend all your energy and resources daily to ensure your travelers have magnificent experiences, but you probably don’t have time to sit and monitor every single online review channel to ensure you catch any questions or negative reviews. Reputation Builder has tools that automatically track online reviews for you. It also asks your travelers, at the point of contact, to leave a 5-star review before the end of your transaction with them. This helps you build the great collection of 5-star reviews that will accurately portray your excellence. This immediacy also enables you to capture negative feedback before it goes online, while you’re still with the customer, so that you can make things right for them (which stops the bad review in its tracks).

How Travel Agency and Hotel Reputation Management Automation Works

Although you work hard to provide the best services for your travelers, the stress of travel can wear on some people and cause them to damage your reputation online with a nasty review. These numbers show you just how bad this can be: 

• Just one bad review can turn away up to 30 potential travelers.

• It takes 40 or more 5-star reviews to cancel out the damage of one negative review.

• Sadly, angry travelers are more motivated to post negative reviews than happy travelers are to post glowing reviews. This unfair bit of psychology makes it critical to proactively collect the 5-star reviews and not just wait for them. 

• At least 90% of your potential customers are reading your online reviews and making decisions based on what they say. 

Travel agency and hotel reputation management is key to keeping your business on top in this online world because potential travelers are judging you on your online reviews, whether they paint an accurate picture or not. Reputation Builder makes the whole process easy and affordable.

Automated Online Reputation Management for Travel Agencies and Hotels

Reputation Builder makes online reputation management for hotels and travel agencies simple and easy to do for everyone on your staff by: 

• Asking travelers for a 5-star review while they’re still in the office or at the reception desk.

• Capturing negative feedback right there at the desk, before the traveler is on their way. This gives you the opportunity to fix any problems and gain a true fan. The negative review never happens!

• Giving you easy tools to turn 5-star reviews into stunning social media content that will boost your online marketing presence even more.

The Top Hotel and Travel Agency Reputation Management App