How To Respond Feedbacks

how-to-respond-feedbacks

Responding both positive and negative feedbacks are always recommended!

You can respond to feedbacks privately or publicly

ReputationBuilder (RB) allows you to respond to your customer feedback “Privately” and / or “Publicly”. Response options are available in the;

1) “Feedback Alert Email” and
2) “Customer Details Screen”.

1) Response options within the “Feedback Alert Email”

Response option links are included in the feedback alert email. The recipients of the feedback alert email can be set under “Notification Settings“.

feedback-notification-email-business-owner

2) Response options within the “Customer Details Screen”

Response option links are also found in the customer details screen. The customer details screen can be accessed by simply clicking on a customer name in your customer dashboard.

feedback-dashboard-response

What is the difference between Responding Publicly and Privately?

=> Responding Privately

– A private response is delivered to your customer via email.
– The customer can reply to the email.
– The entire conversation is also being tracked in the RB Customer Details screen.

private-feedback-response-email

=> Responding Publicly

– The customer will receive an email informing them that the business owner left a public comment.
– A public response will show on the testimonials widget. (see image below)

public-feedback-response-widget

Stephen S. 

GET FIVE STAR REVIEWS

  • Automate your review collection process
  • Reduce bad reviews.
  • Win more clients
__CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"62516":{"name":"Main Accent","parent":-1}},"gradients":[]},"palettes":[{"name":"Default Palette","value":{"colors":{"62516":{"val":"rgb(212, 18, 18)","hsl":{"h":0,"s":0.84,"l":0.45}}},"gradients":[]}}]}__CONFIG_colors_palette__
Sign Up Now!*Only $39/mo. No annual contract! Cancel anytime.